At Higher One, we want you to know that we take your privacy and online security very seriously. During card setup, you’re providing us with personal information about yourself. Higher One understands the importance of protecting the safety and confidentiality of the information you provide and we treat this information with the utmost security and respect.

In addition to any legal compliance associated with the handling of your information, Higher One wants to earn your trust. So we’ve taken a number of steps to make sure that your information is completely safe, including but not limited to:

• Implementing numerous stringent physical and electronic security features to prevent unauthorized access.
• Conducting frequent reviews of our computer systems, including security features and data encryption.
• Limiting employee access to customer information to only those employees who need it for the normal performance of their jobs. Our employees are required to acknowledge, in writing, their responsibility to maintain the confidentiality of all customer information.
• We always apply the same privacy policies and practices to our former customers that we do to our existing customers.

You Can Help Too
There are important steps you can take yourself to help insure the safety of your information online. Some suggestions include:

• Never leave your computer in the middle of an online session.
• When you’re done with an online session, make sure you log off of the program website before you move on to other sites.
• Never share your password with anyone.
• If other people have access to your computer, clear your browser's cache to remove copies of web pages that may have been temporarily stored on your computer. Check your browser's Help file for instructions.

Keeping Your Information Private
Occasionally, there may be products or services, either from our own affiliated companies or businesses that have partnered with us, which we think may be of interest to you. If we feel these products and services would provide added value to a cardholder, you’ll hear about these special offers from us, and not from a third party. Rest assured that Higher One would never share information with a company or entity that is not affiliated with us. You can control how Higher One contacts you through the notifications page on the TWU OneCard website. Just log in and select “Profile“, then “Notifications“ from the main menu bar. We may also share your contact information such as name, address, phone number and email address with the university so that we, and they, can better serve you.

Our First Priority…Is You
Your trust in Higher One is absolutely essential to us. That’s why it’s critical that Higher One go above and beyond what’s required of us to assure you and your family that we’re concerned and proactive with your online security. If you have problems or concerns, you can contact Customer Service anytime, 24 hours a day. Log on to your program website, and click on the link for “EasyHelp”, where you can find answers to frequently asked questions, or even submit a question or concern.